Delete your app account.

Enter your name and email address and send the request below. Please use your app account’s email address if possible. If you no longer have access to it, use an address where you can be reached; Mark will arrange a suitable identity check.

Your request goes to Mark Paasman. Once your identity has been verified, your account and associated app data will be deleted, except where there is a valid reason to retain specific records. Confirmation that your request was sent does not mean deletion has already taken place.

You will normally receive a response within one month. A valid deletion request is carried out without undue delay. If a legal exception or permitted extension applies, you will be told why and what happens next within that month. You will receive confirmation once your request has been handled.

Your app account, access and associated app data: reports and personal materials, support messages and audio, private notes and personal audio, reflections, practice answers and daily entries. Linked device and notification registrations are also deleted or revoked.

If you want a copy of your data first, say so in your request. This will be dealt with before deletion. Deleted information can no longer be restored as ordinary app content.

Tax and administrative records, such as invoices, are generally retained for seven years. Administrative records are assessed separately. Only records covered by a legal retention duty or another valid exception may be kept longer. Mark will explain what is retained, why and for how long. A limited record of how your request was handled may also be needed.

Under the configured schedule, encrypted app backups are normally replaced or removed within thirty days; cleanup depends on a successful new backup. Separate manual archives are assessed individually. When your request is handled, you will be told about any remaining copies and the reason for retaining them.

Uninstalling the app does not delete your account. Account deletion does not automatically cancel a separate support agreement or remove a published review. If you want either of these too, please say so; they will be handled separately.

You can also request account deletion in the app, in the account and data section under My account. This website offers an alternative, including if you can no longer sign in.